Honey Crown Bee Limited is a small domiciliary care agency rated Good across all five key questions at its September 2023 inspection, maintaining the same rating as its previous inspection in 2018. The sole improvement recommendation concerned the absence of standardised documentation for pre-care assessments, which were recorded informally in a notebook.
Concerns (1)
minor
Care planning
: “the registered manager did not use any form of standardised documentation for carrying out assessments, rather, they were recorded in a notebook.”
Strengths
· Robust safeguarding systems with clear reporting responsibilities and financial abuse prevention measures in place.
· Staff punctuality strong with no missed visits reported; people confirmed staff always arrived on time.
· Person-centred care plans developed with involvement of people and relatives, regularly reviewed.
· Staff received induction including Care Certificate, ongoing training, and regular 1-to-1 supervision.
· Cultural competency demonstrated through food preferences, clothing choices and gender preference for care staff.
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood