critical“staff were over 15 minutes late for their scheduled calls approximately 15 percent of the time, contrary to the providers expectations regarding staff time keeping.”
staffing levels
1 finding
critical“the provider had failed to ensure enough staff were always sufficiently deployed to enable them to attend their scheduled visits on time. Regulation 18(1)”
person centred care
1 finding
moderate“people did not always receive their personal care and support on time from the same group of staff who were familiar with their needs, preferences and daily routines.”
complaints handling
1 finding
moderate“no records were kept by the provider in relation to the outcome of any investigations they had carried out and how they had responded to the complainants.”
governance
1 finding
critical“the providers governance systems were clearly not always operated effectively enough to minimise the risks associated with them. This placed people at risk of harm and represents a breach of regulation 17”
record keeping
1 finding
moderate“records they were expected to keep were not always appropriately maintained. Regulation 17(2)(a)(c)”
staff training
1 finding
moderate“Staff had not received any mental capacity or deprivation of Liberty Safeguards training. In addition, staff who cared for and supported people with autism and mental health care needs had not received any autism or mental health awareness training.”