Prime Homecare was rated Good overall at this focused inspection, with improvements made since the previous inspection where it had been in breach of Regulation 12 for medicines management. Both Safe and Well-led key questions improved from Requires improvement to Good, with effective electronic medicines and call monitoring systems now in place.
Strengths
· Significant improvements to medicines management with electronic recording and monitoring system implemented since previous inspection
· Care workers arrived on time and stayed full allocated time, monitored via electronic homecare monitoring system
· Robust, person-centred risk assessments covering environment, mobility, diabetes and specific conditions
· Safe recruitment processes including DBS, references and visa checks
· Comprehensive daily, weekly and monthly medicines audits carried out by registered manager
Quality-Statement breakdown (10)
safe: Using medicines safely
Not rated
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Staffing and recruitmentNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving careNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringNot rated
well-led: How the provider understands and acts on the duty of candourNot rated
well-led: Engaging and involving people using the service, the public and staff; Working in partnership with othersNot rated