ReadyCQC, a weekly field guide to CQC home-care regulation

criticalGovernance: “The provider had not ensured effective processes were in place to assess, monitor and improve the quality and safety of the service. Breach of Regulation 17 (Good governance).”

criticalIncident learning: “The registered manager did not always notify CQC, as required. They had notified us when people had died but not after key safeguarding concerns.”

criticalSafeguarding: “The local authority told us the recent safeguarding alerts by partner agencies, rather than the service.”

moderateMedication management: “Not everyone had a clear care plan outlining what support they needed to take their medicines or who was responsible for ordering medicines.”

moderateCare planning: “The local authority had highlighted in an audit in 2021 the concerns we found during our current inspection with medicine care plans and the monitoring of visit times.”

moderatePerson-centred care: “Care was not always holistic and person-centred. A common theme from feedback we received was care provided by some staff was task focused.”

moderateCommunication with families: “[Person] has a health need which started about 2 months ago, not one of the carers told me about it and they didn't alert the District Nurse either.”

minorInfection control: “We had feedback from relatives that some staff were not cleaning as required. This increased the risk of infection.”

Heritage Staffing Services

Inspection reports (2)