minor“the checks identified that one person's MAR chart had some gaps. However, the daily notes in the person's care plan said the medicines had been taken as prescribed each day.”
communication with families
1 finding
minor“one person did say that, 'Communication between the office and us could be better sometimes.' Another person told us that when the carer is running late they are not informed right away”
governance
1 finding
minor“these results were not analysed to give results for each local service. A new role has been created to ensure that results would be collated and available for individual branches in the future.”