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Date of assessmenr: 27 July to 20 October 2025. The service is a care at home service providing support to a range of people. It specialises in working with people living with acquired brain injury. At the time of our inspection, the service supported 5 people requiring personal care. All received 24 hour or live-in care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. People were protected and kept safe. Managers investigated incidents and concerns and took appropriate action to address them. Staff understood and managed risks to people. There were enough staff with the right skills, qualifications, and experience. Staff received the training and support they required to deliver high-quality care. People were involved in assessments of their needs. Their care plans were regularly reviewed and updated where there were any changes in needs or preferences. People knew what was in their care plans. They were aware they could request changes to these at any time. Staff worked with other professionals involved in people’s care to achieve the best possible outcomes. People were treated with kindness and compassion. Staff respected people’s choices, values and cultures and protected their privacy and dignity. They supported people to maintain valued relationships and participate in community activities. Staff provided flexible support to people in accordance with their wishes. The provider promoted and supported the wellbeing of staff. People were involved in planning and making decisions about their care. The service provided information they could understand. People were asked for feedback about their care and support. They knew how to complain if they were dissatisfied. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through staff training, information, and feedback. Managers and staff had a shared vision and culture which focused on ensuring people were at the heart of what they do. Managers were approachable, knowledgeable and supportive. Staff felt able to give feedback and believed they were treated equally and fairly. Staff understood their roles and responsibilities. Managers worked in partnership with other professionals to ensure the best possible outcomes for people. There was a culture of continuous improvement and learning.
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