moderate“these were not always effective in identifying where improvements could be made...improvements put in place during the inspection, were as a direct result of our feedback.”
missed or late visits
1 finding
moderate“Staff turn up when they want. I am never sure when they are coming. They always seem to be either too early or too late for the things I needed help with.”
care planning
1 finding
minor“some care plans were not as detailed as they could be to explain to staff how living with these support needs personally affected people.”
communication with families
1 finding
minor“I do not feel like we get asked how things are going. It is always us making contact to raise issues.”
record keeping
1 finding
minor“some checks of new staff's full employment histories were not completed. The management team addressed this during the inspection.”
medication management
1 finding
minor“Some people were prescribed medicines to be given on an 'as and when required' (PRN) basis. These medicines did not have detailed protocols in place to guide staff.”