critical“Information relating to the safe recruitment of staff was not available after some of this information had been deleted due to a problem with the IT system.”
governance
1 finding
critical“The contingency plans to ensure that data stored online was kept secure in the event of an IT failure had not been robust.”
consent capacity
1 finding
moderate“Mental capacity assessments had not been completed for people using the service, in accordance with the law.”
staff training
1 finding
moderate
“There was no process in place to ensure that bank staff kept their knowledge and skills up-to-date.”
supervision appraisal
1 finding
minor“The registered manager confirmed that appraisals had not been completed with staff, however she was in the process of organising training for managers.”