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Date of assessment: 11 February 2026. Northwest Domiciliary Care is a care at home service, currently registered to support 5 people. The service supports people with learning disabilities or autistic spectrum disorder, and people with mental health needs. The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe from the risk of abuse. Staff understood and managed risks. The facilities and equipment met people’s needs, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training to maintain high-quality care. Staff managed medicines well and involved people in planning any changes. People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving between services. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff well-being. People were involved in decisions about their care. Staff provided information people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People understood options around choosing to withdraw or not receive care. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
npm run etl:reports -- --location 1-313219183.Northwest Domiciliary Agency received a Good rating across all five key questions at its January 2015 inspection, with inspectors finding a well-led, person-centred supported living service underpinned by robust safeguarding, thorough staff training, and strong quality monitoring systems. The sole minor gap identified was the absence of a formal policy on maintaining privacy, dignity and independence, with no regulatory breaches recorded.
Northwest Domiciliary Agency was rated Good across all five key questions at its November 2017 comprehensive inspection, maintaining its previous Good rating. The service demonstrated strong person-centred care, robust safeguarding and medication management, effective staff development, and well-functioning governance systems.