Heritage Healthcare Epsom received a Good rating across all five key questions at its December 2022 inspection, demonstrating safe, person-centred care with consistent staffing, robust risk management, and effective governance systems. Minor shortcomings included the absence of a registered manager, a lapse in formal feedback collection, and limited external partnership development, all of which were acknowledged with plans to address.
Concerns (3)
minor
Governance
: “The provider had not asked for people's and their relative's formal feedback over the last year.”
minorLeadership: “At the time of our inspection there was not a registered manager in post. However, the new manager had begun their application.”
minorGovernance: “They had not yet developed links with the local authority or forums for managers of social care services, however, they told us they had plans to do so.”
Strengths
· People received care from a consistent staff team with whom they had built good relationships, including one care worker supporting a client for 5 years.
· Clear risk assessments were in place, particularly for falls, with plans to mitigate and minimise identified risks.
· Safe recruitment practices including references, identity checks, eligibility to work checks, and criminal record checks.
· Staff received regular training, supervision and competency checks, with training needs analysis undertaken by management.
· Electronic care records system provided real-time governance alerts for missed visits, training due dates, and supervision scheduling.