minor“Guidance for staff about people's known health conditions and the impact on the person and their care was limited.”
staff training
1 finding
minor“staff had received online training in first aid, whilst the modules were detailed this did not include practical face to face training.”
staff competency
1 finding
minor“moving and handling training was also online... the director registered on a train the trainer moving and handling course.”
record keeping
1 finding
minor
“Where character references were requested, we noted the length of time the referee knew the person and the relationship was not clear.”
consent capacity
1 finding
minor“the registered manager did not have a mental capacity and best interest assessment tool. However, following our inspection, the registered manager forwarded us an MCA and best interest document.”