C&V Care Solutions Ltd is a small domiciliary care agency rated Good overall following a focused inspection of safe and well-led key questions, with ratings for effective, caring and responsive carried forward from the previous 2018 inspection. Minor recording gaps were identified and promptly addressed by the registered manager, with no harm to people.
Concerns (2)
minorRecord keeping: “The providers systems had not consistently ensured one person's care records contained all the details staff knew about them.”
minorStaff training: “One person's recruitment record did not have a documented discussion with staff about gaps in their employment.”
Strengths
· People felt safe and staff understood how to recognise and raise safeguarding concerns with appropriate authorities.
· Consistent staffing ensured people knew their carers and staff arrived on time for every visit.
· Medicines were administered safely with monthly audit checks and competency assessments of staff.
· Effective infection prevention and control practices including spot checks by the registered manager.
· Registered manager maintained regular contact with people and families and fostered an open, transparent culture.