moderate“The provider did not have effective quality assurance systems to monitor service delivery as they did not have a formalised system to monitor the service.”
medication management
1 finding
moderate“the provider was not following their medicines policy”
care planning
1 finding
minor“the risk management plan for one assessment was not robust enough to clearly inform staff of the action they needed to take to minimise potential risks.”
record keeping
1 finding
moderate
“they completed regular audits, carried out spot checks and had regular quality assurance calls but these were not recorded.”