minor“Where information had been transcribed onto MAR charts by staff, this information had not been consistently checked to ensure its accuracy.”
missed or late visits
1 finding
minor“Missed visits had occurred infrequently. The most recent missed visit had occurred out of office hours when a staff member had misread their rota.”
staffing levels
1 finding
moderate“The service was experiencing some difficulties in recruiting staff who were able to drive to join the domiciliary care team. As a result, the provider was not currently taking on additional packages.”
governance
1 finding
minor“In relation to a recent incident, required notification paperwork had been completed but not received by the commission.”