Helping Hand

Inspection reports (2)

1. Inspection report · 2023-11-21

   Framework: KLOE · 10 pages · 75 KB · PDF

   Good
   safe: Goodwell-led: Good

   Helping Hand is a domiciliary care agency rated Good overall following a focused inspection of the Safe and Well-led key questions, with ratings for the remaining three key questions carried forward from the previous 2018 inspection. Minor improvements were identified in care plan accuracy, medicines administration records, and dementia training, but no significant concerns were found.

   Concerns (3)

   • minorCare planning: “One person's care plan needed to be updated to ensure it reflected the person's risks accurately. Their care plan documented that they were at risk of falls but had not been updated following their most recent fall.”
   • minorMedication management: “Some minor improvements were needed to ensure medicines administration records (MARs) reflected National Institute of Health and Care Excellence (NICE) guidance.”