critical“one member of staff acknowledged they did not wear a face mask in some personal care calls”
governance
1 finding
critical“fifth consecutive inspection that The Diamond Care Partnership Ltd has failed to reach an inspection rating of good; fourth occasion when a breach of Regulation 17 has been found”
care planning
1 finding
critical“care plans were not regularly reviewed and updated to ensure they reflected people's current needs...risk assessment had last been updated on 27 November 2018”
medication management
1 finding
moderate“no medication audits had been completed for approximately 12 months...one person received PRN pain relief gel and there was no record of how to apply this”
incident learning
1 finding
moderate“There were no records of any accidents or Incidents.”
record keeping
1 finding
critical“recorded client reviews had not been completed since 2019...robust process to review and update all care plans, risk assessments, audits, reviews and spot checks had not been completed for approximately 12 months”
staff training
1 finding
critical“Staff had not received specific training on COVID-19, including the effective donning and doffing of PPE, to ensure people were protected from the risk of infection.”