Doves Care Agency Ltd received a focused KLOE inspection of the safe and well-led key questions following concerns about staffing and medicines management, with both domains rated Good and no evidence of harm found. The service demonstrated robust safeguarding, safe medicines practices, positive staff culture, and effective governance and quality assurance systems.
Strengths
· People felt safe and reported no missed visits; staff described as punctual and staying the full allocated time
· Robust medicines management with staff competency assessments and regular audits by the registered manager
· Strong safeguarding awareness with clear reporting lines to local authority and CQC
· Positive staff culture with high levels of satisfaction and pride in working for the agency
· Proactive quality assurance including an independent external feedback survey and local authority monitoring
Quality-Statement breakdown (11)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
well-led: Promoting a positive, person-centred, open and inclusive cultureGood
well-led: Duty of candour, roles, quality performance and regulatory requirementsGood
well-led: Engaging and involving people, the public and staffGood
well-led: Continuous learning and improving careGood