Augusta Care Limited, a domiciliary care agency supporting 72 people, was rated Good overall following a focused inspection prompted by concerns about incident management and staffing levels. Inspectors found people were safe, medicines were managed well, staffing was sufficient, and the service was well-led with effective governance and a person-centred culture.
Strengths
· Effective safeguarding processes and policy in place; staff trained to recognise and report abuse
· Risks to health and wellbeing assessed and managed with detailed guidance for staff
· Medicines managed safely with MAR records, audits, competency spot checks and training
· Safe recruitment practices including DBS checks, references and identity verification
· Sufficient staffing levels with staff reporting they had time to meet people's needs
Quality-Statement breakdown (7)
safe: Systems and processes to safeguard people from the risk of abuse
Good
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
well-led: Promoting a positive person-centred culture and duty of candourGood
well-led: Engaging and involving people, continuous learning, partnership workingGood