moderate“We identified several issues around the recording of medicines. The registered manager told us this would be addressed.”
staff competency
1 finding
moderate“Staff medicines competency checks had not been completed as regularly as planned.”
record keeping
1 finding
moderate“shortfalls in relation to the maintenance of records relating to people who required specialist feeding techniques and the use of certain medical equipment.”
missed or late visits
1 finding
moderate
“There had been a cyber-attack in August which was not due to any fault of the provider; however, this had caused several missed calls.”
communication with families
1 finding
minor“Some people told us they felt that communication could be improved since they did not always know who was coming to support them.”
staffing levels
1 finding
minor“Recruitment had been affected by COVID-19 and the current cost of living crisis. The provider had reduced the areas they covered to ensure they had enough staff”