Help at Home Care Service received a Good rating across all five key questions at its first inspection following re-registration in September 2016. The service demonstrated person-centred care, robust recruitment and training practices, effective risk management, and a well-regarded management team with no failure themes identified.
Strengths
· People expressed consistent satisfaction with staff punctuality, reliability and caring attitudes
· Staff received regular supervision, one-to-one meetings and appraisals with documented outcomes
· Thorough recruitment processes including DBS checks ensured staff suitability
· Care plans were regularly reviewed and updated to reflect changing needs, including post-hospital discharge
· Registered manager actively gathered feedback via surveys and home visits, acting on findings