Alina Homecare Poole received a focused inspection of the Safe and Well-Led key questions on 31 March 2023, with both rated Good, maintaining its overall Good rating from 2018. The service demonstrated safe medicine management, robust risk assessment, effective governance, and strong leadership with positive feedback from people, relatives, and staff.
Strengths
· People and relatives felt safe and were complimentary about staff being kind and caring
· Detailed risk assessments with clear instructions for staff on reducing identified risks
· Electronic medicines management system with immediate alerts for late or missed doses; staff competency assessed
· Robust multi-layered governance including audits of medicines, care plans and risk assessments at both service and provider level
· Accidents and incidents recorded, analysed and learning shared across the provider's locations
Quality-Statement breakdown (9)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving careGood
well-led: Promoting a positive culture that is person-centred, open, inclusive, and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staff; Working in partnership with othersGood