critical“inspection was prompted due to concerns received from the local authority and police about modern day slavery. For example, poor working conditions and exploitation of some care staff recruited from overseas.”
staffing levels
1 finding
moderate“Recruitment processes were not always robust. For example, we found limited information about some staff employment histories and it was not possible to confirm the authenticity of some references.”
governance
1 finding
critical“The local authority had significant concerns about how the service was run and cancelled their contract with immediate effect on the day of inspection.”
consent capacity
1 finding
moderate“We did not find evidence of MCA assessments being undertaken and best interest decisions being made when people did not have capacity or had fluctuating capacity.”
care planning
1 finding
minor“The care records we looked at contained limited information about people's preferences, care routines and personal histories.”
leadership
1 finding
critical“The registered manager and providers were not present during the inspection due to an ongoing police investigation.”