Focused inspection of safe and well-led at Apex Prime Care - Southampton found the service remained Good, with people feeling safe, consistent competent staffing, and effective risk, medicines and incident systems. Governance was clear, leadership visible and person-centred, with active engagement of people and staff and continuous improvement through audits and technology.
Strengths
· People and relatives felt safe and reported consistent, competent staff who knew their needs
· Robust 'non entry policy' and out-of-hours senior staff line to safeguard welfare at care calls
· Business continuity plan prioritising people with most critical needs in emergencies
· Robust recruitment checks including DBS, with medicines training and competency assessments
· Compliance officer audits incident reports for trends, leading to training or external referrals
Quality-Statement breakdown (12)
Systems and processes to safeguard people from the risk of abuse
safe:
Not rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
well-led: Promoting a positive, person-centred, open and empowering cultureNot rated
well-led: Duty of candourNot rated
well-led: Managers and staff understanding roles, performance, risks and regulatory requirementsNot rated
well-led: Engaging and involving people, the public and staffNot rated
well-led: Continuous learning and improving careNot rated
well-led: Working in partnership with othersNot rated