YourLife (Shrewsbury) is a small domiciliary care agency rated Good across all five key questions at its February 2020 inspection, maintaining the same rating as its previous inspection in 2017. The service demonstrated consistent, person-centred care with strong leadership, well-trained staff, no missed visits, and no complaints received since the last inspection.
Strengths
· People felt safe with consistent, familiar staff who never missed visits and always arrived on time
· Risk assessments and care plans were regularly reviewed and updated to reflect changes
· Staff were well trained, competent, and received regular refresher training and supervisions
· People were fully involved in decisions about their care and treated with dignity and respect
· Person-centred care planning included life history, communication needs, and individual preferences
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Staff support: induction, training, skills and experienceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood
YourLife (Shrewsbury) received a Good rating across all five key questions at its announced inspection on 20 July 2017, with two people using the domiciliary care service within an assisted living complex. The service demonstrated safe staffing, effective training and supervision, person-centred care, and robust quality monitoring with no failures or regulatory breaches identified.
Strengths
· Staff trained in safeguarding, abuse recognition and whistleblowing procedures with clear reporting pathways
· Sufficient staffing levels with punctual visit attendance; alarm system providing 24/7 duty manager contact
· Robust pre-employment checks including DBS, identity, references and employment history
· Staff supported through induction, observation, one-to-one supervision and regular appraisals
· People involved in developing and reviewing care plans; copies held by people in their own homes