critical“some personal assistants had not received regular refresher training in safeguarding adults, first aid, fire safety or the safe administration of medicines.”
supervision appraisal
1 finding
critical“not all personal assistants had attended supervision sessions at this frequency...no system in place to record when supervision meetings were due or had been held.”
staff competency
1 finding
critical“recruitment policy did not make clear that additional checks were required when prospective staff had worked previously with vulnerable adults or children.”
medication management
1 finding
moderate“where medicines were not contained within the blister pack we noted that full administration instructions and dosage details were not documented on the MAR chart.”
record keeping
1 finding
minor“One of the MAR charts we reviewed had not been signed on two occasions on one day to confirm that the person who used the service had received their medicines.”