minor“the risks and actions agreed with the person had not been fully reflected in the persons care records. The registered manager immediately recognised the need to update the information.”
minor“there were no consistently maintained records of the meetings to show any agreed actions taken, forward planning and service developments.”
governance
1 finding
minor“the complaints policy did not include up to date information about the local government ombudsman. When we raised this with the registered manager they took immediate action to update the information.”
staff competency
1 finding
minor
“the registered manager responded quickly to information we highlighted regarding obtaining references during the recruitment process for two new staff members as some of the reference requests had not been responded to.”