Lifeways SIL Limited (North East) is a small domiciliary care agency supporting people with complex mental health needs, rated Good overall following a focused inspection of Safe and Well-Led in November–December 2023. The service demonstrates robust safeguarding, risk management, medicines handling, and a positive person-centred culture, with no failure themes identified.
Strengths
· Robust safeguarding systems with knowledgeable staff who understand reporting procedures
· Detailed risk and support plans considering triggers, positive risk-taking, and individual mitigation strategies
· Safe recruitment processes with pre-employment checks confirmed by staff
· Staff appropriately trained and competent in medicines administration with accurate MAR records
· Dedicated risk manager analysing incidents to identify trends and drive learning
Quality-Statement breakdown (12)
safe: Systems and processes to safeguard people from the risk of abuse and avoidable harmGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Consent to care and treatment sought in line with legislation and guidance (MCA/DoLS)Good
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff clear about roles; understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood