ReadyCQC, a weekly field guide to CQC home-care regulation

safe: Using medicines safelyGood

safe: Assessing risk, safety monitoring and management; Preventing and controlling infectionGood

safe: Systems and processes to safeguard people from the risk of abuse and avoidable harmGood

safe: Staffing and recruitmentGood

safe: Learning lessons when things go wrongGood

effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood

effective: Staff support: induction, training, skills and experienceGood

effective: Supporting people to eat and drink enough to maintain a balanced dietGood

effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood

effective: Ensuring consent to care and treatment in line with law and guidanceGood

caring: Ensuring people are well treated and supported; respecting equality and diversityGood

caring: Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independenceGood

responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesOutstanding

responsive: Meeting people's communication needsOutstanding

responsive: Supporting people to develop and maintain relationships; support to follow interests and take part in activitiesOutstanding

responsive: Improving care quality in response to complaints or concernsGood

responsive: End of life care and supportNot rated

well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringOutstanding

well-led: Engaging and involving people using the service, the public and staff; Working in partnership with othersOutstanding

well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Duty of candourOutstanding

well-led: Continuous learning and improving careOutstanding

Consummate Care Ltd

Inspection reports (2)