South East STSS (Short Term Support Service)

Inspection reports (2)

1. Inspection report · 2024-02-10

   Framework: KLOE · 11 pages · 81 KB · PDF

   Outstanding
   safe: Goodwell-led: Outstanding

   South East STSS is an Outstanding-rated short-term reablement domiciliary service run by Northumberland County Council, retaining its overall Outstanding rating from 2017 following a focused inspection of Safe (Good) and Well-led (Outstanding). The service is distinguished by exceptional person-centred reablement outcomes, innovative initiatives such as the Home Safe support team, and exemplary leadership and partnership working commended by external health and social care professionals.

   Strengths

   • · Extremely person-centred service consistently achieving positive reablement outcomes and regained independence for people
   • · Innovative 'Home Safe' support team enabling safe hospital discharge within 24 hours
   • · 100% of staff up to date with annual safeguarding refresher training
   • · Robust management structure with integrated governance and strong relationships across health and social care elements
   • · Continuous improvement culture with dedicated occupational therapy staff and plans for digital/technology-based support
   Quality-Statement breakdown (11)