Quay Care (Poole) Limited is rated Good across all five key questions at its September 2022 inspection, demonstrating safe, person-centred care for eight personal care recipients supported by well-trained, consistently deployed staff. No regulatory breaches were identified; the caring domain dropped from Outstanding to Good compared to the 2017 inspection, but no failure themes were noted.
Strengths
· People and relatives described care staff as 'like family' and felt safe with consistent, well-matched staff who knew their needs and preferences well.
· Medicines were managed safely with an electronic monitoring system, trained staff, and competency checks by the registered manager.
· Detailed, person-centred care plans were kept up to date with involvement from people, relatives, and health and social care professionals.
· Strong safeguarding processes including a dedicated log, staff training, and clear internal and external reporting pathways.
· Positive open culture with supportive leadership; health professionals described staff as 'open, honest and transparent'.
Quality-Statement breakdown (20)
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and supportGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles; Continuous learning and improving careGood
well-led: Engaging and involving people using the service, the public and staff; Working in partnership with othersGood