Courtyard Continuing Care Limited received a Good rating across all five key questions at its first inspection under the revised methodology in May 2018. The service demonstrated strong person-centred care, robust staff training and competency processes, and effective partnership working, with only minor gaps around appraisal implementation and frequency of management contact with staff.
Concerns (3)
minor
Supervision / appraisal
: “at the time of our inspection an appraisal system was being introduced”
minorStaff training: “One member of care staff commented they had requested additional training to help them support people better but they had yet to receive it.”
minorCommunication with families: “Some people we spoke with felt they didn't hear from the management team in the office often enough although they did hear from the nursing team frequently.”
Strengths
· Comprehensive induction and competency assessment signed off by the clinical lead before staff work independently
· Consistent care worker teams providing continuity and strong knowledge of individual service users' non-verbal communication
· Detailed, person-centred care records including health condition information sheets, normal ranges for observations, and cultural/spiritual needs
· Strong partnership working with hospitals, commissioners and CCGs to ensure seamless transitions from hospital to home
· Robust medication oversight with regular MAR audits and documented learning from medication-related incidents