Pacific Care Services London, a domiciliary care agency with one person using the service at the time of inspection, was rated Good in both Safe and Well-led with no concerns identified. Safeguarding, risk management, recruitment, infection control and quality assurance systems were all operating effectively, supported by an open, person-centred culture.
Strengths
· Systems in place to safeguard people from abuse, with staff trained and aware of reporting responsibilities
· Risk assessments covered moving and handling, environment and personal care, and were reviewed over time
· Sufficient staffing with punctual attendance and robust recruitment checks including references, ID and DBS
· Infection control measures including PPE provision and use during personal care
· Quality assurance via team meetings, one-to-one supervision and unannounced spot checks
Quality-Statement breakdown (12)
Systems and processes to safeguard people from the risk of abuse
safe:
Good
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
well-led: Continuous learning and improving careGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood