Care & Support Solutions received a Good rating across all five key questions at its July 2023 inspection, reflecting safe, person-centred care delivered by a consistent, well-trained staff team. Minor recommendations were made regarding formal monitoring of training refresher schedules and ensuring governance audit checks are consistently recorded.
Concerns (2)
minor
Staff training
: “records did not always contain information on the types of training needed or when training needed to be refreshed to ensure it reflected current knowledge and best practice.”
minorGovernance: “The registered manager and provider regularly reviewed the service to maintain and improve quality. However, these checks were not always recorded.”
Strengths
· People felt safe and were protected from abuse; staff received safeguarding training and were confident applying it.
· Medicines were managed safely with clear administration records and staff training in medicines management.
· Consistent staffing ensured continuity of care; people were usually supported by the same staff.
· Staff were safely recruited with DBS checks and references obtained prior to employment.
· Effective infection prevention and control systems including PPE use and hand hygiene.