minor“A process for learning when things go wrong is for future development as the agency grows. The registered manager had difficulty in identifying examples of learning from events.”
record keeping
1 finding
moderate“One error not in line with regulation relating to disclose and barring checks (DBS) was brought to the registered persons attention.”
governance
1 finding
minor“The registered manager had some systems in place to manage and monitor the service on offer, but these were limited to the current size of the service and would need further development.”
complaints handling
1 finding
minor“A different person told us that they would not say anything as they felt they would be treated differently.”