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Date of Assessment: 9 April to 17 April 2025. The service is a care at home service, providing personal care and support to people living in and around Oldham in Greater Manchester. The service supports older people and younger adults living with dementia, physical disabilities and sensory impairments. At the last inspection the provider had failed to ensure consistent oversight of the service and was in breach of regulations around good governance. Improvements were needed in the frequency of staff supervision, in documentation and in the management of accidents and incidents. At this inspection, we found the provider had implemented learning, made the necessary improvements and was no longer in breach of regulations. This service has been rated good. People were protected from the risks of abuse and staff were trusted to keep them safe. Staff had received training in how to safeguard people. Recruitment checks were robust to ensure staff were suitable to work with vulnerable adults. Staff had the necessary safety checks in place before starting work and completed a full induction. People's care needs were risk assessed and care plans provided staff with the information they needed to manage the identified risk. People and their families were consulted about the care provided and were supported to achieve outcomes to improve their health and wellbeing. The service worked well with other health and social care professionals and supported people to achieve good outcomes. Governance systems were in place to monitor the standard of care people received. People and their relatives’ views had been sought through regular contact, surveys and quality monitoring to drive service improvements. Staff views were sought through meetings and regular supervisions. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally and were free from bullying or harassment. The management team were professional and passionate about providing high quality care and this was supported by the systems they had in place.
npm run etl:reports -- --location 1-2695936235Ambercare (North West) Ltd, a domiciliary care service supporting 85 people in Oldham and Saddleworth, was rated Requires Improvement overall following its December 2022 inspection, with a breach of Regulation 17 identified for failures in governance including overdue staff supervisions, incomplete incident records, and absence of trend analysis. Caring was rated Good, reflecting strong person-centred practice, but effective and responsive were not inspected and carried forward from the previous Good rating.
Ambercare (North West) Ltd was rated Good across all five key questions at its August 2018 inspection, demonstrating sustained improvement from a Requires Improvement rating in 2017, particularly in medicines management. The service showed strong person-centred practice, robust governance and a well-regarded registered manager, with no breaches of regulation identified.
Ambercare (North West) Ltd was rated Requires Improvement overall following a June 2017 inspection, with a regulatory breach of Regulation 12 identified due to significant medicines administration and recording failures. The service performed well in effective, caring, and responsive domains, but governance systems failed to detect the medicines management issues prior to inspection.