Housing 21 – Winehala Court received an overall Good rating across all three inspected key questions (safe, caring, well-led) at this focused inspection of the 26-person extra care service. The service demonstrated safe care delivery, strong person-centred values and effective leadership, with only a minor governance finding regarding audit timeliness that had already been addressed.
Concerns (1)
minorGovernance: “We noted these had not always been completed in a timely way, however improvements had been made in recent months and the timeliness of audits now meant action could be taken.”
Strengths
· People felt safe and staff were knowledgeable about individual risks, including complex needs such as diabetes, skin integrity and choking.
· Medicines were managed safely, including time-critical medicines for conditions such as Parkinson's disease.
· Staff were safely recruited with pre-employment and DBS checks completed.
· People and relatives expressed confidence in the registered manager and wider management team.
· Staff promoted independence, dignity and person-centred care, knocking on doors and seeking consent before entering.
Quality-Statement breakdown (14)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood