Knoll House, a residential care home and supported living service for autistic people and people with learning disabilities or mental health conditions, was rated Good across all five key questions. Inspectors found person-centred, empowering care with strong leadership, safe medicines management and only minor issues around premises decoration and a previous medication error.
Concerns (3)
minor
Medication management
: “An apology had been made to a person following a medication error.”
minorOther: “The home was a little tired and there were areas where paint was pealing. One window had a crack and it was evident a hole in the wall had recently been filled.”
minorCommunication with families: “The provider told us how they send out questionnaires to professionals to gather feedback on the service provided. Although, these were not often completed and returned.”
Strengths
· Personalised, holistic, strengths-based care plans reflecting needs and aspirations, reviewed regularly with people
· Staff trained in STOMP principles; medicines administered on time by trained staff
· Strong person-centred culture promoting independence, choice and community involvement
· Effective communication support including communication passports and easy-read/pictorial documents
· Safe recruitment with all pre-employment checks completed