minor“An apology had been made to a person following a medication error.”
other
1 finding
minor“The home was a little tired and there were areas where paint was pealing. One window had a crack and it was evident a hole in the wall had recently been filled.”
communication with families
1 finding
minor“The provider told us how they send out questionnaires to professionals to gather feedback on the service provided. Although, these were not often completed and returned.”