Tripple Tee Ltd, a small domiciliary care service supporting nine people, was rated Good across all five key questions at its first inspection. People felt safe, were supported by a consistent well-trained staff team, and management had effective quality assurance systems with action plans addressing local authority-identified areas for improvement.
Strengths
· Consistent regular staff team that people knew well, providing continuity of care
· Safe medication support with staff trained and competencies checked regularly
· Robust pre-employment recruitment checks ensuring only suitable staff employed
· Comprehensive induction including manual handling, safeguarding, MCA training and shadowing
· Effective infection control with appropriate PPE use, praised by relatives during COVID
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Assessing risk, safety monitoring and managementGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink and access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: End of life care and supportGood
well-led: Working in partnership with others and continuous learningGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood