Focused inspection of safe and well-led at Gogomadu Cares confirmed both key questions remain Good, with the overall rating retained as Good. Minor improvements were noted around documenting MCA capacity assessments and clarifying missed-call alerting on the electronic monitoring system.
Concerns (2)
minorConsent / capacity: “some further detail was required within some people's files, to ensure it was clearly documented how a person's capacity had been assessed.”
minorMissed or late visits: “it was not clear how the system would alert management staff promptly, should a staff member miss a care call, and therefore allow management to take action.”
Strengths
· Consistent care team with effective risk management and regularly updated risk assessments
· Safe medicines administration via electronic system with accurate MAR records
· Sufficient PPE and infection control training in place
· Safe recruitment procedures including DBS checks and references
· Staff arrived on time according to people and electronic call monitoring
Quality-Statement breakdown (11)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
well-led: Promoting a positive, person-centred, inclusive cultureNot rated
well-led: Duty of candourNot rated
well-led: Managers and staff clear about roles and regulatory requirementsNot rated
well-led: Continuous learning and improving careNot rated
well-led: Working in partnership with othersNot rated