moderate“three members of staff had not completed medicines administration refresher and this was now overdue from March and April 2017”
supervision appraisal
1 finding
moderate“the registered manager acknowledged that supervisions of staff had not been done as regularly as they should have been. We saw there were five supervisions from March and April that were overdue.”
governance
1 finding
minor“We saw no evidence of formal feedback gathered from people whilst using the service and the registered manager told us this was something they were planning on introducing.”