moderate“Some areas of people's care records required strengthening to ensure risk assessments were in place and personalised for known risks, and care plans reviewed regularly and updated after any changes occurred.”
governance
1 finding
moderate“Not all notifications were submitted to CQC as required. This included informing CQC when any allegation of abuse was made.”
record keeping
1 finding
minor“The provider had audits and quality assurance checks in place for most key areas of the service. They planned to introduce an audit of people's care planning documentation.”