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Candid Health & Social Care Ltd, a small domiciliary care agency serving 2 people, was rated Requires Improvement overall following a November 2023 inspection, down from Good in 2018, due to a breach of Regulation 17 arising from ineffective governance systems, absent staff appraisals, and inconsistent recording of supervisions and audits. Care delivery itself was rated Good across safe, caring, and responsive domains, with people and relatives expressing high satisfaction with staff conduct, continuity, and person-centred support.
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