moderate“Staff did not receive periodic supervisions and an annual appraisal of their performance in line with the provider's policy and procedures.”
governance
1 finding
critical“The provider's systems or processes were not established and operated effectively to monitor and improve the quality and safety of the service.”
record keeping
1 finding
moderate“Record keeping of staff supervisions and audits of care delivery were inconsistent and missing despite staff, people and their relatives confirming that some of these took place.”
staff training
1 finding
moderate“The provider failed to note that all learning and development and required training completed should be monitored and appropriate action taken quickly when training requirements are not being met.”