ReadyCQC, a weekly field guide to CQC home-care regulation

complaints handling

1 finding

minor“They don't seem to listen, the carers are great but the registered manager or care supervisors don't always seem to take on board my concerns.”

missed or late visits

1 finding

minor“I called because we weren't always getting the full half hour call, they did speak to the staff but then it slipped again. It's frustrating.”

communication with families

1 finding

minor“A one or two relatives said they felt they were not always responded to quickly when they emailed the registered manager or office.”