Guardian Angel Carers Ltd received an overall Good rating across all five key questions at its May 2023 inspection, a maintained position from its previous Good rating (down from Outstanding published 2018). The service demonstrated strong person-centred care, safe medicines management, robust governance and exceptionally praised pandemic leadership, with no failure themes identified.
Strengths
· People told us they felt safe with regular carers they knew well and that carers were kind, caring and thoughtful.
· Medicines were administered, managed and monitored safely using an electronic system enabling prompt identification of missed doses.
· Robust recruitment procedures including DBS checks and references ensured staff had the right character and background.
· Staff received thorough induction, Care Certificate, regular supervisions, spot checks and ongoing training.
· Leadership during COVID-19 pandemic was exceptional; registered manager was awarded an MBE for services to homecare and charity.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Continuous learning and improving careGood
Guardian Angel Carers Ltd achieved an Outstanding overall rating at its September 2017 inspection, excelling in caring, responsiveness and leadership through a deeply person-centred culture, innovative service delivery and exceptional staff commitment. No regulatory breaches or significant concerns were identified, with the service demonstrating robust governance, safe medicines management and outstanding community engagement.
Strengths
· Exceptionally compassionate and person-centred care, with staff regularly going above and beyond their duties including personal acts of kindness for people and their families.
· Robust electronic monitoring system (eMAR and mobile log-in) ensuring safe medicines management and punctual visit delivery.
· Outstanding staff culture with high job satisfaction (97.2% rated satisfaction as 'Excellent to good'), strong leadership, and meaningful career development pathways.
· Innovative 'Peace of Mind' service in partnership with Chichester Careline providing flexible, technology-enabled early intervention to support independence.
· Strong community engagement including founding the 'Golden Angels Lunch Club' and fundraising for St Wilfred's Hospice, Alzheimer's Society and Dementia UK.