critical“care records were sparse and did not contain information in line with staff's knowledge...not adequately recorded.”
staff training
1 finding
critical“training was completed by the staff when they worked for another agency and they had not received documented evidence of the training completed.”
supervision appraisal
1 finding
critical“there were no formal systems in place to ensure the regular supervision of staff.”
staff competency
1 finding
critical
“Safe recruitment practices were not in place...provider had not obtained two suitable references and an up to date disclosure and barring service check.”
governance
1 finding
critical“these systems had not been formalised and were not recorded...did not have sufficient systems in place to ensure accurate, detailed, person-centred care records.”
care planning
1 finding
moderate“this level of detail was not captured in the person's care records...detailed care plans were not available.”