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Date of Assessment: 9 December 2025 to 23 December 2025. Home Instead-Colchester is a domiciliary care service registered to provide personal care to individuals living in their own homes. At the time of our assessment there were 34 people receiving a regulated activity. The Care Quality Commission (CQC) only inspects where people receive personal care. Personal care is help with tasks related to personal hygiene. Where the service does provide personal care, we also consider any wider social care provided during our assessment. At this assessment we looked at all the key questions and all the quality statements. At our last inspection we rated this service a good. At this inspection we found Home Instead-Colchester offered a good, consistent service to people. The provider demonstrated strong leadership, governance, and a proactive safety culture built on openness and honesty. Systems were in place to monitor incidents, complaints, and risks, with lessons learned shared with staff. Safeguarding was prioritised, and staff were trained and confident in raising concerns. Safe environments were maintained through clear risk assessment documentation and policies, supported by sufficient, skilled staffing and robust recruitment processes. Infection prevention and control measures were in place, and medicines management was safe and frequently audited. Care delivery was effective, evidence-based, and regularly reviewed, with ongoing collaboration across teams and external professionals to ensure continuity. Outcomes were monitored to drive improvement. During this assessment we spoke with 5 staff and 10 people and their relatives. We also included speaking to the registered manager and nominated individual. We reviewed documentation including policies, care records, training records, recruitment files, governance records, and procedures. The service worked in partnership with people, families, and professionals to plan and deliver care tailored to people's individual needs and preferences. Staff spoke positively about their work, and we found there was a shared ethos of kindness and compassion amongst the care team. Care plans were person centred and clear for staff to follow. Staff wellbeing and development was prioritised. Staff were well supported in their role and felt valued. Staff had access to opportunities to develop their skills and knowledge.
npm run etl:reports -- --location 1-2497269420.Home Instead Senior Care (Colchester) received a Good rating across all five key questions at its September 2017 KLOE inspection, with 36 people receiving personal care. The single recommendation concerned formalising action plans in response to quality feedback, which the director began addressing during the inspection itself.