moderate“Some medicine records reviewed showed there were gaps in recording staff signatures and no explanation given.”
moderate“people's care plans did not include a list of medicines and their side effects. Staff therefore had limited information to guide them in the event of an emergency.”
missed or late visits
1 finding
moderate“One person stated that on several occasions their care worker had not attended the call and no phone call from the office to explain why or apologise.”
safeguarding
1 finding
moderate“Some staff we spoke with were not clear on safeguarding protocols or procedures.”
governance
1 finding
moderate“The provider had recorded late or missed calls through their call monitoring system however these issues persist and have not been fully addressed.”