Horizonz Care Ltd achieved a Good overall rating following a focused inspection of Safe and Well-led, prompted by concerns about staffing, call length, and care quality. The provider successfully remediated a prior breach of Regulation 17 (Good Governance) and demonstrated sustained improvements across safety, staffing, medicines management, and leadership since the previous Requires Improvement rating in January 2020.
Strengths
· Systems and processes were in place to safeguard people from the risk of abuse; people and relatives reported feeling safe
· Care plans were detailed, risks clearly identified and monitored, with changes communicated to staff promptly
· Sufficient staffing levels with consistent carers; staff stayed for full duration of scheduled calls
· Medicines administered safely with regular auditing of medication administration records
· Effective governance systems in place, resolving previous breach of Regulation 17; regular audits completed
Quality-Statement breakdown (11)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Duty of candour; continuous learning and improving careGood
well-led: Engaging and involving people using the service, the public and staffGood